Module 1 - Innovation & the Marketer
- are you an innovator?
- Why react to wht the competition does? Why allow others to define the business you are in?
- Understanding the 4-step innovative process
- The value chain within yout organisation - is it in order?
Module 2 - Be a Visionary
- Set goals to achieve
- Putting your dreams into action
- The 21 secrets of success
Module 3 - Setting the Ground Rules
-The innovation Gap
- What is innovation?
- Strategic and tactical innovation
Module 4 - The Innovative Process
- Looking for innovation
- Evaluating the opportunity
- Involving the customer
- Making way for innovation
- less can be more
Module 5 - Innovation and The Firm
- Innovation and the mature company
- Innovation and the young firm
Module 6 - Innovation In Context
- Innovation and innovativeness
- Innovation and conceptual maps
- Adaptive and repetitive behaviour
- Case Highlights
- Companies which innovated and succeeded
- Successful innovators of today
Module 7 - The Bottleneck
- Identifying the bottleneck
- Removing the bottleneck
- Turning customers' objections into creative solutions
Module 8 - Managing Innovation
-Understanding the 6-step approach
Module 9 - Managing Service Breakdown
- What do you do when customers complain about your service or product?
-The 6-step approach to service recovery